Contact Information For Reynolds Electronics

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Reynolds Electronics
Contact & General Information

Please check this page before sending email inquiries to us. Contact email addresses may be changed on occasion, and this page will be updated to show all valid contact information for our customers.

Email Contact Information:

Phone Contact Information:
Phone: (719) 269-3469
Fax: (719) 276-2853

Our Business Hours:
9am to 5pm Monday through Friday [MOUNTAIN TIME]

How To Order

Online/Credit Card: You may place your order online through our secure server directly from our web site. We accept MasterCard, VISA, American Express, and Paypal (from a verified Paypal account). All credit card transactions are secure & encrypted to protect customer information.

Phone: We're open Monday through Friday 9am to 5pm Eastern time. For phone orders please call: 719-269-3469. We accept Visa, MasterCard, and American Express. We do not currently accept COD orders.

Fax: Fill in our online order forms, and select the blue link from "View Cart" to "Print to order by fax or mail". Print the completed order form, and fax it to: (719) 276-2853. Orders received by noon on business days are shipped the same day; after noon or on weekends - orders will ship on the next business day.

Purchase Orders: We can offer Net-30 terms for purchase orders to verified U.S. & Canadian companies & Educational Institutions. We do not offer Net-30 terms to individuals, or anyone outside the U.S. or Canada. To establish a Net-30 account, please have your purchasing dept. contact us, or fax the purchase order to 719-276-2853. Please include a standard list of credit references if you have not already established a Net-30 account with us. We will provide company tax information to your purchasing dept. on request, or include a printed W-9 form with shipment of your order if requested. Your purchasing dept. may also contact us by phone for further information as required.

Mail-In Orders: Fill in our online order forms [as shown above for Fax orders]. Print the completed order form, and mail it to us at the address below. Please be sure to:

	Include full payment [as indicated on the printed order form].
	Remember; payments by money order and cashiers checks will ship immediately on receipt.
	Payment by personal checks may take 1-2 weeks to clear, and will in all cases delay shipment of your order.
	Include your e-mail address if you would like to be notified when your order ships or to receive UPS tracking information.

Return Policy

If you need to return a hardware product, contact us by email sales@rentron.com or phone (719) 269-3469. We will issue you an RMA number. Please clearly mark RMA xxxx on the outside of the package being returned. [xxxx represents the RMA number we will issue.]

Software products "delivered by download or physical shipment" are non-refundable.

You may return any "unused" hardware product for a refund of the purchase price. Note that returned items must be received by us within 30 days from the date of the original purchase, and items purchased with a credit card or through Paypal will be subject to a 25% re-stocking fee.

Products must be in new condition (may be unpacked but not used, damaged or modified), packed safely in original or equivalent packaging, and shipped (not mailed) to:

Reynolds Electronics
3101 Eastridge Lane
Canon City, CO. 81212

We cannot be responsible for returned items lost in the mail - so please use UPS, Federal Express or another reliable carrier that offers package tracking services when returning any merchandise.

Warranty Repair & Replacement Policy

Reynolds Electronics warrants the products it sells against defects in materials and workmanship for a period of 90 days from date of purchase. If you discover a defect, we will, at our option, repair, replace, or refund the purchase price. Return the product with a description of the problem. We will return your product or its replacement via standard shipping.

Note: Abuse of any product by subjecting it to conditions outside specified limits, or attempting to repair or modify the product, voids this warranty.

Liability

Other than the repair/replacement policy [as outlined above], Reynolds Electronics gives no warranty either expressed or implied and specifically disclaims all other warranties, including warranties for merchantability and fitness. In no event shall the liability of Reynolds Electronics exceed the buyer's purchase price nor shall Reynolds Electronics be liable for any indirect or consequential damages.

Products sold by Reynolds Electronics are not authorized for use in critical medical, life-support, or life-saving devices or applications.